FAQ

How or where do I apply a promotion code for my order?

You can apply a promotion / discount / coupon code during the checkout process.

Note,  you can only use 1 promotion/discount or coupon code per order.

Why is my promotion code not working?

 If the code does not apply successfully, it may be invalid, expired, or may be limited to certain products only (such as sale items only).

Please review the promotion or disclaimer carefully:

• Is the promotion only valid for a certain date or timeframe?
• Does the promotion state that it is valid for ‘all’ products / ‘site wide’,  or is it limited to certain products, or provides an additional discount only to items already ‘on sale’ ?

Please ensure that the code is being entered correctly:  Sometimes the letter O’s can be mistaken for number 0’s and letter I’s for number 1’s.   If you are unsure try copy and pasting the code to avoid this issue.

Do you accept Gift Cards from other retailers or credit card companies?

At this time, we do not accept gift cards from other retailers or credit card companies. If your card has no expiration date or card security code we are unable to accept it.

Do you offer back orders?

We do not offer back orders at this time. If the item you ordered is not available, but we are expecting additional inventory, we will e-mail you the status of your order with the option to hold your order or cancel your order. If the item you ordered is not available and we are not receiving additional inventory, your order will be cancelled and you will be notified by e-mail.

Can I be notified when the style I want is available in my size?

We’re sorry, we do not currently have the capability to notify you when a style becomes available in your size.

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